Customer help & store policies

Shipping & processing

Orders are typically processed the next business day after payment is confirmed. Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays are typically processed on the next business day.

Processing means reviewing and preparing your order; it does not guarantee next-business-day shipment or delivery. Made-to-order items require production time before they ship. Contact us before ordering if you need an item by a specific date.

Rates, delivery & tracking

Available shipping methods, charges and applicable taxes are shown at checkout before payment. Delivery time depends on production, destination and the carrier. Any delivery estimate is an estimate rather than a guaranteed arrival date. Carrier delays, holidays and high order volume may affect timing.

A shipping confirmation with tracking information will be sent when available. Tracking may take time to update after a label is created. If your order arrives in separate packages, tracking details may be provided separately.

Address changes & delivery issues

Please check your shipping address before paying. Email us promptly to request a correction; changes may not be possible once production or shipping has begun. If tracking shows a delay, loss or delivery you cannot locate, check with the carrier and contact us with your order number so we can help investigate. Contact us before ordering for destinations or delivery options not shown at checkout.

30-day return policy

You may request a return within 30 calendar days of receiving your item. Clothing and hats must be unworn, unwashed, unused, free of odors or damage, and returned with original tags attached and original packaging where possible. Please provide your order number or proof of purchase.

How to request a return

Email sponsoredbychrist@yahoo.com with your order number, the item and your reason for returning it. We will provide return instructions and the correct return address. Please contact us before sending an item back; do not send returns to the address on the shipping label unless we confirm it.

Return shipping & refunds

Customers are responsible for return shipping unless the item is defective, damaged on arrival or incorrect. Use a trackable shipping method and keep your receipt. Original shipping charges are not refundable for a change-of-mind or sizing return.

After your return is received and inspected, we will notify you whether it is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund. Contact us if you need help checking its status.

Damaged, defective or incorrect items

Inspect your order upon arrival and contact us promptly if something is wrong. Include your order number and clear photos of the item, the issue and packaging. We will review the issue and arrange the appropriate resolution, including return shipping where needed. Please keep the item and packaging until we provide instructions.

Exchanges

For a different size or color, contact us within the 30-day return period. Exchanges depend on availability and production requirements. We will confirm whether an exchange or an approved return and new order is the best option.

Cancellations & order changes

Email us as soon as possible to request a cancellation, size change or color change. Requests are subject to the status of the order and cannot be guaranteed after production or shipment begins. If a change is no longer possible, the return policy above still applies to eligible items.

Size & fit

Sweatshirts and coach jackets are offered in S, M, L, XL, 2XL, 3XL and 4XL. Hats are offered in one size; see the product description for closure and fit details. Available colors and sizes are shown on each product page.

Letter sizes can vary by garment. Email us for measurements of your selected style before ordering. Measure a garment that fits you well: width across the chest below the armholes, and length from the top of the shoulder to the hem. Include the product name, size and preferred fit in your message.

Screen settings and lighting can affect how colors appear. Follow the care instructions supplied with your garment.